Billing Terms & Conditions

Billing Terms & Conditions

Casa Interiors
Effective Date: June 2026

1. General

These Billing Terms & Conditions govern all purchases made through Casa Interiors. By placing an order on our website, you agree to these terms.

2. Pricing

All prices displayed on our website are shown in Pounds Sterling (£) and include VAT where applicable unless otherwise stated.

We make every effort to ensure that product prices are accurate. However, errors may occasionally occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible and provide the option to reconfirm or cancel your order.

3. Accepted Payment Methods

We accept secure payments through approved payment providers, including:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Apple Pay

  • Google Pay

  • PayPal

  • Shop Pay

Available payment methods may vary depending on your location and device.

4. Payment Processing

Payment is required in full at the time an order is placed unless an alternative payment arrangement is expressly offered by Casa Interiors.

Orders will not be processed or dispatched until payment has been successfully authorised and received.

5. VAT

Where applicable, VAT is included in the product prices displayed on our website. Any VAT charged will be shown during checkout and on your order confirmation.

6. Order Confirmation

After placing an order, you will receive an order confirmation email acknowledging receipt of your order.

This email does not constitute acceptance of your order. A contract between you and Casa Interiors is formed only when your order has been accepted and dispatched.

7. Payment Security

We use secure payment processing systems and industry-standard encryption technologies to help protect customer payment information.

Casa Interiors does not store complete payment card details on its servers.

8. Fraud Prevention

To protect customers and prevent fraudulent transactions, we reserve the right to:

  • Verify payment information before processing an order

  • Request additional identification or documentation where necessary

  • Refuse or cancel orders suspected of fraud, unauthorised activity, or misuse

9. Chargebacks

If you experience any issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider.

Unauthorised or fraudulent chargebacks may be challenged and investigated.

10. Refunds

Approved refunds will be processed to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider but are generally completed within 10 business days after approval.

11. Contact Information

For billing or payment-related enquiries, please contact:

Casa Interiors
Email: sales@casa-interiors.co.uk

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK Time)