FAQs

Frequently Asked Questions (FAQ)

Casa Interiors

1. What areas do you deliver to?

We currently deliver to addresses within the United Kingdom.

Free standard delivery is available for most mainland UK locations. Additional charges may apply for Northern Ireland, the Scottish Highlands, Islands, and remote areas.

If you are unsure whether your location is covered, please contact our customer support team before placing your order.

2. How long does delivery take?

Estimated delivery times are typically 10–14 business days from dispatch.

Orders are usually processed within 1–3 business days (Monday to Friday) before dispatch.

Delivery times may vary depending on product availability, supplier processing, and courier schedules.

3. What is your order cut-off time?

Our order cut-off time is 5:00 PM (UK Time), Monday to Friday.

Orders placed before this time are processed the same working day. Orders placed after this time, or on weekends and public holidays, are processed on the next working day.

4. What payment methods do you accept?

We accept secure online payments using the following methods:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Apple Pay

  • Google Pay

  • PayPal (where available)

All payments are processed securely through trusted payment providers. We do not store full payment card details on our servers.

5. Is my payment secure?

Yes. All transactions are processed using secure encryption technology and trusted third-party payment gateways to ensure your information is fully protected.

6. Do you offer free delivery?

Yes, we offer free standard delivery on most mainland UK orders.

Additional charges may apply for:

  • Northern Ireland

  • Scottish Highlands and Islands

  • Offshore or remote locations

Any extra charges will be confirmed before your order is processed.

7. Can I track my order?

Where available, tracking details will be sent to you via email or SMS once your order has been dispatched.

Some large or specialist furniture items may be delivered via scheduled delivery instead of live tracking.

8. What is your return policy?

We offer a 30-day return policy from the date of delivery.

To be eligible:

  • Items must be unused and unassembled

  • Items must be in original packaging

  • Items must be in resalable condition

  • Proof of purchase is required

Please refer to our Return & Refund Policy for full details.

9. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

In some cases, we may arrange collection, and the cost may be deducted from your refund.

10. What if my item arrives damaged or incorrect?

Please contact us within 72 hours of delivery.

Please include:

  • Order number

  • Photos of the item

  • Photos of the packaging

We will assess the issue and arrange a replacement, repair, or refund where appropriate.

11. Can I cancel my order?

Orders can be cancelled before dispatch by contacting customer support.

Once dispatched, orders must be returned under our Return & Refund Policy.

Custom-made or personalised items cannot be cancelled once processing begins.

12. Do you offer assembly services?

Some items require self-assembly.

Where available, assembly services may be offered at checkout for an additional fee.

13. How long do refunds take?

Refunds are processed within 5–10 business days after inspection of returned items.

Depending on your payment provider, additional processing time may apply.

14. How can I contact you?

Customer Support

Email: sales@casa-interiors.co.uk
Phone: 020 7871 7996

15. Where is your company based?

Casa Interiors is operated by:

INEX Homecare (Scotland) Limited
Company Number: SC266752

Registered Office:
490 Victoria Road
Crosshill
Glasgow
Scotland
G42 8YJ
United Kingdom