Shipping policy

Shipping, Delivery & Returns Policy

Casa Interiors
Effective Date: June 2026

1. Delivery Locations

We currently deliver to addresses within the United Kingdom.

Free standard delivery is available for most mainland UK locations. Additional charges may apply for Northern Ireland, the Scottish Highlands, Islands, and other remote or offshore areas.

If you are unsure whether your location is included in our standard delivery service, please contact us before placing your order.

2. Order Cut-Off Time

Orders placed before 5:00 PM (UK Time), Monday to Friday, will begin processing on the same business day.

Orders placed after 5:00 PM (UK Time), or on weekends and public holidays, will be processed on the next working day.

Please note that delivery timeframes begin from the date your order has been processed, not the date it is placed.

3. Order Processing

Orders are typically processed within 1–3 business days (Monday to Friday).

Once your order has been processed and dispatched, you will receive a confirmation email and tracking details where available.

4. Delivery Times

Estimated delivery times are typically 10–14 business days from dispatch, although many orders arrive sooner depending on product availability and supplier processing times.

Delivery times are estimates and may be affected by courier delays, weather conditions, or peak seasonal demand.

If you require urgent delivery, please contact us before placing your order. We will do our best to assist, although express delivery may incur additional charges.

5. Delivery Service

Deliveries are carried out by trusted courier and specialist furniture delivery partners.

  • Deliveries are made Monday to Friday, 8:00 AM – 6:00 PM

  • Delivery updates may be provided via email, SMS, or phone where available

  • Large or fragile items may require specialist delivery scheduling

  • Standard delivery is to the ground floor entrance only

Room-of-choice delivery or additional services may be available for selected items at an extra cost.

Please inform us before dispatch if there are any access restrictions (e.g. flats, upper floors, narrow access, or remote locations).

6. Delivery Charges

Free standard delivery applies to eligible mainland UK orders.

Additional charges may apply for:

  • Northern Ireland

  • Scottish Highlands

  • Scottish Islands

  • Offshore or remote areas

If additional charges apply, we will contact you before processing your order.

7. Failed Deliveries

If delivery cannot be completed due to no one being available, incorrect information provided, or access restrictions, a redelivery or additional handling fee may apply.

8. Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible, ideally within 72 hours of delivery.

Please include:

  • Order number

  • Description of the issue

  • Clear photos of the item and packaging

We will assess the issue and arrange a replacement, repair, or refund where appropriate.

9. Returns Policy (30 Days)

We offer a 30-day return period from the date of delivery.

To be eligible for a return:

  • Items must be unused and unassembled

  • Items must be returned in original packaging

  • Items must be in resalable condition

  • Proof of purchase must be provided

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Returns may be arranged by the customer or collected by our courier. Collection fees may apply and may be deducted from the refund.

10. Cancellations

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been dispatched, it must be returned under our Returns Policy.

Custom-made, personalised, or made-to-order items cannot be cancelled once processing has begun.

11. Assembly

Some items may require self-assembly.

Where available, assembly services may be offered at checkout for an additional fee.

Please inspect all parts before assembly. Once an item has been assembled, return eligibility may be affected unless the item is faulty or incorrect.

12. Contact Information

Customer Support

Email: sales@casa-interiors.co.uk
Phone: 020 7871 7996

Our customer support team operates remotely across the United Kingdom to assist customers efficiently throughout the week.

Registered Office

Casa Interiors
490 Victoria Road
Crosshill
Glasgow
Scotland
G42 8YJ
United Kingdom