UK Mainland Delivery

We currently offer delivery to UK Mainland addresses only.

Please note that our free delivery service applies exclusively to mainland UK locations and excludes Northern Ireland, the Highlands, Islands, and certain remote areas.

Once your order has been placed, a member of the Casa Interiors team will contact you to confirm estimated delivery times and provide any further updates regarding your order.

Most orders are delivered within 10–14 working days, with our average turnaround typically being 10 working days or sooner.

If you require your order urgently, please contact us prior to placing your order and we will do our very best to accommodate your preferred delivery timeframe. Please note that express delivery services may incur an additional surcharge.

Delivery Charges

We are pleased to offer free standard delivery across mainland UK locations, excluding Northern Ireland and selected remote postcodes.

Additional delivery charges may apply to the following areas:

Highlands, Grampian & Islands

Please contact us for a delivery quotation.

Northern Ireland

Please contact us for a delivery quotation.

We work with trusted specialist delivery partners to ensure your furniture arrives safely, securely, and in excellent condition.

To avoid delays in dispatching your order, please ensure the appropriate delivery option is selected during checkout. If you require any assistance, our customer care team will be happy to help.

Preparing for Delivery

Most deliveries are completed within 10–14 working days. Certain oversized, fragile, or heavy items may require slightly longer delivery times, as these are handled by specialist furniture couriers.

Should any item be temporarily out of stock, we will contact you promptly with an updated estimated delivery timeframe.

Our standard delivery service operates Monday to Friday between 8:00am and 6:00pm.

Once your order is ready for dispatch, you will receive confirmation from our team. If there are any unforeseen delays, we will contact you directly with an updated estimated delivery date.

Standard delivery is made to the ground floor entrance only.

If you require delivery to a room of choice, this can usually be arranged using a two-person delivery service for an additional charge. Please ensure this option is selected during checkout prior to purchase.

If delivery is to an apartment building or upper-floor property, please notify us in advance so we can make the appropriate arrangements.

Please note that some larger items may be delivered to the kerbside or main entrance of the property where access restrictions or courier limitations apply, particularly in remote areas. If you are unsure whether this may affect your delivery, please contact our customer care team before placing your order.

Failed Deliveries

If a pre-arranged delivery cannot be completed because no one is available to accept the order, a redelivery charge may apply, as the goods may need to be returned and rescheduled with the courier.

Upon Delivery

We kindly ask that all items are inspected carefully upon arrival.

Although damages during transit are rare, if your order arrives damaged, please notify us within 24 hours of delivery and provide clear photographic evidence of both the packaging and the affected item(s). We will arrange a replacement promptly and free of charge where appropriate.

Returns Policy

We offer a 14-day returns policy for added peace of mind.

If you wish to return an item, please notify us within 14 days of receiving your order and our team will assist you with the returns process.

Items may either be returned independently by the customer or collected by our courier service for a fee, which may be deducted from the final refund amount.

To be eligible for return, all items must be kept in their original packaging and in unused condition until you are certain you wish to keep them.

Assembly Information

Some products may require minor self-assembly.

For your convenience, we also offer an optional assembly service on selected items, which can be arranged for an additional charge. Where available, this service can be selected at checkout prior to completing your purchase.

We strongly recommend checking all components carefully before assembly begins and before disposing of any packaging materials. Failure to do so may affect our ability to process replacement or return requests.

If you have any questions regarding assembly requirements for a particular product, please contact our team prior to purchase.